Refund Policy
Last updated 2 August 2026
Try it before you pay
Every licence starts with a 7-day free trial with full access to every feature. No card is required to start it. The trial exists so that you can find out whether Simpl fits how you work before any money changes hands.
The refund window
If you have paid and changed your mind, email us within 14 days of the payment and we will refund you in full. You do not need to give a reason.
How to ask for one
Email lee@creativeseed.co.za from the address you bought with, or use the billing portal link on your Paddle receipt. There is no form to fill in and no retention script to sit through.
How refunds are processed
Refunds are issued by Paddle, who took the original payment as Merchant of Record, and are returned to the payment method you used. Depending on your bank this usually takes three to ten working days to appear.
Renewals and cancelling
Licences renew annually. We will email you before a renewal is taken so that it is never a surprise. You can cancel any time through the billing portal, or by emailing us, and the cancellation takes effect at the end of the period you have already paid for.
If an automatic renewal catches you out, tell us and we will refund it.
What a refund means for your data
Nothing happens to your data. It is on your device, not ours, and we could not delete it if we wanted to. After a refund your licence stops, which means you cannot create new documents, but you keep permanent access to open, read, print, export and back up everything you have already made.
This is the point of the design. A refund, an expiry or a decision to stop using Simpl never costs you access to your own records.
Contact
Anything at all: lee@creativeseed.co.za. A real person, usually within a day.